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Privacy Notice

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Information Privacy

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E-Printables.com knows that you care about how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy. By visiting e-Printables.com, you are accepting the practices described in this Privacy Policy and in our Terms of Service found here.

The information we learn from customers helps us personalize and improve your shopping experience at e-Printables.com. These are the types of information we gather:

Information You Give Us: We store the information you enter when: you sign up for an account, place an order with us, or when you volunteer for other services. During this process you can choose whether or not you wish to receive information and specials from e-Printables.com. We use this information for such purposes as responding to your requests, customizing future shopping for you, offering you promotions or specials for e-Printables.com, improving our site, and communicating with you via email. If you change your mind and decide you do not wish to receive informational or promotional material via email in the future, or if you wish to correct or update any contact information you previously provided, you may let us know by sending an email to support@e-printables.com.

Automatic Information: We receive and store certain types of information whenever you interact with us. Like many Web sites, we use "cookies," to obtain certain types of information when your Web browser accesses e-Printables.com. We utilize cookies to identify you as an e-Printables.com customer, to recall your orders and to provide you with valuable features, such as pre-populating fields to reduce the amount of typing you do. We may also use your IP address to help diagnose problems with our service.

If you wish to control how your browser accepts cookies, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of e-Printables.com's best features so it's beneficial to leave them turned on.

Sharing of the Information: Information about our customers is an important asset of e-Printables.com, which we value and protect. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. Due to the existing regulatory environment, we cannot ensure that all your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example, we may be forced to disclose information to the government under certain circumstances, or third parties may unlawfully intercept or access your private communications.

The following describes just some of the ways that your personally identifiable information may be disclosed:

Vendors - We employ other companies to perform functions on our behalf to fulfill orders, deliver packages, send postal mail and e-mail, insert ads, analyze data, provide marketing assistance, provide additional product services, process credit card payments, and provide customer service. These vendors have access to certain personal information needed to perform their functions, but may not use your information for other purposes.

Business Transfers - As we continue to grow our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that e-Printables.com or substantially all of its assets are acquired, or e-Printables.com's Web business (www.e-Printables.com) is acquired, customer information will be transferred.

Protection of e-Printables.com and Others - We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of e-Printables.com, our users, or others. This may also include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Notice: We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. The use of information that we gather now is subject to the Privacy Policy in effect at the time of use. We may, but we shall not be required to, email you periodic reminders of our notices, unless you have instructed us not to, so you should check our Web site frequently to see recent changes.

If you have any questions about this Privacy Policy, our Terms of Service, the practices of this site, or your dealings with this Web site, you can contact:

e-Printables.com
PO Box 709
3736 Kellogg Road
Cortland, NY 13045

(800) 479-9815


Our Goal: Worry-Free Shopping

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There is a lot of concern over how safe private information is on the Internet. Since we're also Internet shoppers, we're concerned, too!

There are two kinds of security that we particularly worry about:

  1. Someone stealing your credit card information over the Internet.
  2. Someone using a stolen credit card to place orders.

We hope you feel as we do that we've gone above and beyond what is considered "standard" security for the Internet and that your shopping experience is fun and, most importantly, worry-free!


The Most Powerful Encryption on the Internet

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All the experts agree: If a vendor takes standard security precautions, transferring private information over the Internet is actually safer than handing your credit card to a waiter or checkout clerk.

We make full use of Secure Sockets Layer (SSL) technology supported by the vast majority of browsers on the Internet. This technology represents the highest level of security available on the Internet and automatically:

  • Encrypts information while traveling over the Internet.
  • Verifies the identity of the server using a certificate and digital signature.
  • Verifies that the original content of a message arrives at a destination.

Password Protection

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Sensitive information is always stored under a password, thus adding an additional layer of security. When you set up an account at e-Printables.com, you choose your own password for the account and you control who has access to your account. You may change your password at any time.

Credit card information is never stored with your account at e-Printables.com. It will need to be entered each time you re-order, but we believe the security issue outweighs any minor inconvenience.


Security Confirmation

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Upon placing an order, we'll send you an email confirming the order. We'll also send you an email as soon as the order is shipped. This will not only keep you informed of your order's progress, but will also alert you if someone is using your account or computer without your permission. If you receive a confirmation for an order you did not place, please email us immediately at support@e-printables.com.


Final Protection: Credit Card Issuer Guarantees

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Just like in the physical world, credit card purchases are insured through your credit card company over the Internet. This final layer of protection from your credit card company limits your liability in the case of fraud and acts as a safety-net for everyone doing electronic commerce over the Internet. Typically, debit cards are treated differently than credit cards so you should check with your bank. Also, see your credit card company for more information.


Children

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e-Printables.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use e-Printables.com only with the consent and guidance of a parent or guardian.