e-Printables.com stands behind the quality of our products and wants you to be completely satisfied with your order. If for any reason you are not, please contact e-Printables.com's customer support at 1-800-479-9815, Monday through Friday, 8:30 - 4:30 EST.

When you contact customer support, please have your order number or job number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (return material authorization) and provide you with a special shipping address.

To receive a full refund, a few things must happen. You must return your purchase within 30 days of purchase. Your purchase must be in new condition with original packaging and accessories. Note: If your order is custom printed, the printing or the product itself must be defective to receive a full refund. If the product is misprinted, we will reprint the order at no cost to ensure you are 100% satisfied with your purchase.

If you are unhappy with the quality of the product itself, not the printing quality, e-Printables.com cannot offer a reprint or refund if you did not order a sample of the product previous to placing your order.

Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials. Again, if your order is custom printed, a full refund will not be given unless the order is defective and/or misprinted.